How to cancel Cox internet

Introduction

Cox is a major cable and internet provider in the United States, offering services like cable TV, internet, home phone and more. However, customers may want to cancel their Cox internet service for various reasons like shifting to a new place, switching providers or reducing monthly bills.

In this comprehensive guide, we will walk you through the simple steps to cancel your Cox internet service smoothly and understand important things like cancellation fees, return of equipment and more.

Why customers want to cancel Cox internet

There can be multiple reasons why a customer may want to terminate their Cox internet plan:

• Moving to a new home: If you are relocating to an area not serviced by Cox, you will need to cancel your existing plan.
• Switching to a new internet provider: Competitors like Xfinity, Verizon Fios, AT&T Fiber offer better deals and customers may want to switch for cost savings or better packages.
• Reducing monthly bills: Cox internet plans can get expensive with bundled services. Cancelling plans helps lower monthly outgoings.
• Dissatisfaction with service: Issues like frequent outages, slow speeds or poor customer support may push customers to switch providers.
• No longer need the service: For example, if your kids move out of home after college.

Understanding the reason for cancellation helps prepare for the process smoothly without last minute hassles.

How to cancel Cox internet service

Here are the simple step-by-step instructions to terminate your Cox internet subscription:

1. Contact Cox Customer Support

The easiest way to cancel is by calling the Cox customer support number at 1-800-234-3993. Representatives are available 24/7 to assist with cancellations.

You can also chat online with a Cox agent through their website or visit a local Cox service center in-person. Provide your account details for verification.

2. Specify Cancellation Date

Cox requires a 30-day notice period. You can cancel your service effective either on the last day of your current billing cycle or 30 calendar days from the cancellation date – whichever is later.

For example, if you call to cancel on June 15th, your cancellation date could be July 15th.

3. Return Equipment

If you have leased modems, routers or set-top boxes from Cox, you need to return them to avoid a fee. Cox will provide pre-paid return labels to ship the equipment back at no additional cost.

Ensure you return all items within 14 calendar days of cancellation to avoid daily rental fees. Cox may also arrange equipment pickups.

4. Confirmation of Cancellation

Cox will provide a reference number or confirmation code once your cancellation is processed. This acts as proof that your request has been logged and service will be disconnected as of the agreed date.

Keep this confirmation number or email for your records in case of any future queries regarding cancellation.

That’s it – your Cox internet service will be cancelled effective the given date once you complete these basic steps. No complex paperwork or escalations needed.

When will cancellation be effective?

After initiating cancellation, Cox requires a 30-day notice period before fully stopping your internet service. Here are some important points on when cancellation becomes effective:

• Next billing cycle date: If you cancel mid-cycle, the cancellation date moves to your next regular billing date which is usually 30 days later.
• Exact 30 days: You have the option to specify an exact cancellation date 30 days from the day you request cancellation.
• Contract expiration: If you have completed an annual or two-year contract term, cancellation is effective right away without the 30-day notice.
• Final bill: Your account remains active until the cancellation date to charge any pro-rated usage for the last billing cycle.

So in summary, once cancellation is requested, Cox requires 30 days of continuous service before stopping your internet plan unless you are post-contract. The cancellation date provided will appear on your final bill.

Cancellation Fees

Cox does not charge any penalty or early termination fee for cancelling internet service. However, failure to return equipment on time can result in daily equipment rental fees as per their current pricing.

Also, if you have an active term agreement for bundling internet with other Cox services like cable TV or home phone, early cancellation of the bundle may require payment of prorated charges for the unfulfilled term. Read bundle contracts carefully for any applicable penalties.

Alternatives to Cox Internet

Let’s look at some common internet provider options customers can consider after canceling their Cox plan:

Provider	Technologies	Speeds Offered
Xfinity by Comcast	Cable, Fiber	25 Mbps – 2 Gbps
Verizon Fios	Fiber	100 Mbps – 5 Gbps
AT&T Fiber	Fiber	300 Mbps – 5 Gbps
CenturyLink	DSL, Fiber	25 Mbps – 940 Mbps
Satellite Internet	HughesNet, Viasat	25 Mbps – 100 Mbps

Customers can compare technologies, prices, data caps and sign up deals to choose the best suitable alternative service for reliable home internet access. Opting for fiber over cable or DSL may be preferable depending on your location.

FAQs on Canceling Cox Internet

Here are some common questions customers may have regarding cancellation of Cox internet plans:

Q. Can I reorder Cox internet in the future?

A. Yes, reactivating Cox service after cancellation is possible. You may need to pay any associated setup or activation charges again.

Q. How do I retrieve my WiFi password after cancellation?

A. Unfortunately, Cox does not store customer WiFi credentials. You will need to set a new password for your personal network.

Q. Will canceling impact other Cox services?

A. No, canceling internet will not affect your Cox cable TV, home phone or any other non-internet services you subscribe to with them.

Q. Is it better to pay the early termination fee?

A. Calculate whether paying the ETF works out cheaper than continuing with the remaining contract term. Pre-paying penalties may make more financial sense.

Q. When will my last bill be generated?

A. Cox will generate a final prorated bill factoring usage until your actual cancellation date, usually mailing it within a month after service is discontinued.

Q. Will canceling hurt my credit score?

A. No, properly canceling your Cox subscription without any outstanding balance or returned equipment fees will not impact your credit rating in any way.

Conclusion

Cancelling Cox internet service is simple and non-disruptive if done as per their guidelines with adequate notice period and equipment returns. Customers have flexibility to choose from cost-effective competitor options for home broadband or downgrade Cox bundles.

Following the steps clearly, retaining cancellation confirmation and returning equipment on time ensures smooth disconnection without last minute troubles. I hope this comprehensive guide helps you terminate your Cox subscription effortlessly if needed. Do let me know if you need any other information.